Frosty Orange | September 22nd, 2020 | G Suite, MS Outlook

• G Suite Not Syncing For Microsoft Outlook Mac
• G Suite Not Syncing For Microsoft Outlook Macbook

Some background- my company switched to G Suite a couple years back, but I highly prefer Outlook, so I have been using the G Suite Sync tool with no issues ever since. I do not work in IT, but I have an extensive background in that arena, so my company's IT department has basically allowed me to be my own equipment/IT manager for over a decade. Using G Suite Sync for Microsoft® Outlook® (GSSMO) lets you synchronize your Outlook application with TELUS Email powered by Google, which is a G Suite account. Before you start, please ensure you have logged on to TELUS email powered by Google at mail.google.com and you can see your email inbox.

The article is all about finding ways to troubleshoot the sync issues between G Suite and Microsoft Outlook.

G Suite (previously known as Google Apps) is a cloud platform that hosts cloud applications for productivity and collaboration. It has several components such as:

• Communication – Gmail, Calendars, Contacts, Currents, Hangouts
• Storage – Google Drive
• Collaboration & productivity apps – Docs, Sheets, Slides, Forms, Sites, Keep
• Administration – Google Admin panel
• ediscovery – Google Vault
• Digital Whiteboard – Jamboard

A combination of these components are available in 3 different license version – basic, business and enterprise.

MS Outlook is the most popular email client that stores its file on the local system. It allows for both online and offline access of emails, contacts, calendars on your computer.

G Suite can be synchronized in Outlook, just like any other webmail service. Google provides a special tool for this – G Suite Sync for Microsoft Outlook (GSMMO) application. But there are still many vulnerabilities that result in G Suite not syncing with Outlook.

Also Read: What is G Suite Migration for Microsoft Outlook?

G Suite Sync for Microsoft Outlook Application

It is a utility that synchronizes G Suite account with Outlook so that users can access the emails, contacts, calendars, tasks, notes, etc. between them. Of course, only users having the license to use G Suite can make use of this synchronization utility. Some of its important features are:

• It won’t synchronize attachments more than 20 MB in size
• All the flags are converted into stars
• Users can use reminders in Outlook but they won’t be synced to G Suite mail (business Gmail)
• Similarly, rules, signatures, account settings of Outlook is not synchronized to G Suite mail
• All the newly created folders become labels in G Suite

While it is an excellent tool to synchronize G Suite data with Outlook, it is not free from issues. There are many issues such as:

• No content updates
• Halted sending/receiving of mails
• Data or folder missing
• And more.

Users can resolve such issues by going through the troubleshoot methods.

Troubleshoot G Suite Not Syncing with Outlook

• Re-synchronize Data – If the content is not being updated between the applications, you can try and resynchronize the data with G Suite Sync for Microsoft Outlook. The steps are as follows:
  • Open the GSMMO application on your Windows machine.
  • Click the View Sync Status to open the Synchronization Status dialog box.
  • Select the G Suite components that you want to re-sync and click on Re-sync.
  • You will find multiple options here: Overwrite, Delete and Re-sync.
  • Overwrite – It will overwrite the Outlook profile with the chosen G Suite profile data while maintaining flags, categories, etc.
  • Delete and Re-sync – It will delete the local profile and re-synchronize the data between the chosen G Suite Profile and MS Outlook. The categories, flags etc. that are native to Outlook are removed in the process.
  • So, Overwrite is preferred over Delete and Re-Sync option.
  • Finally, click the preferred option to start re-synchronization of data between G Suite and Outlook.
• Update Google Profile – Another way is to delete the complete G Suite profile and create another one to troubleshoot the synchronization problem. The steps are as follows:
  • Run Control Panel on your system.
  • Go to Mail.
  • Click Show Profiles.
  • Select the present G Suite profile having sync issues and click Remove to delete it.
  • Run GSMMO and create a new G Suite profile.
  • Once its created, synchronization will occur between G Suite and Microsoft Outlook.
• Update MS Office to latest version – Sometimes Outlook has problems displaying search results on particular Windows versions. In that case, upgrading the Microsoft Office is the way to go. The steps are as follows:
  • Run MS Outlook.
  • Click File menu.
  • Hit Office Account.
  • Click Update option.
  • Again, click on Update Now option to scan for new updates.
  • Once the scan completes, update the Office application with the available updates.

Avoid data-loss by Backing Up Data

Users can avoid losing important data and get access to the G Suite emails even if it is facing sync issues with PCVITA G Suite Backup tool. It is professional software that allows users to backup emails, contacts, calendars, and documents from the G Suite account.

It helps usersimport G Suite emails to Outlook by generating PST files. It also supports other export formats – EML, MSG, and MBOX. The other data items are automatically exported in standard file formats. It supports backup from a single user account as well as multiple G Suite accounts without the problem of synchronization.

Final Verdict

This article is all about troubleshooting the synchronization problems between G Suite and Microsoft Outlook. It provides methods to resolve G Suite not syncing with Outlook when using the GSMMO service. We have also recommended a solution in case you wish to backup data.

Google & Microsoft both are the biggest companies that bring amazing applications to make our work life facile. And the most popular business productivity suites are developed by both the organizations whose major part Outlook & Gmail used by the people throughout the world.

G Suite Gmail is a webmail client and developed by Google whereas Outlook is a desktop-oriented application developed by Microsoft. The web version of Outlook is known as Outlook Web App available in the Microsoft Office 365 suite.

Nowadays, email communication is the basic mode to do businesses. However, some people use G Suite whereas some of them work on MS Outlook. However, some users or organization needs to work with both the email clients. Although, it become cumbersome to manage both applications at the same time as both architectures are different.

In a situation when there is a need to connect, use & sync Outlook 2019 / 2016 / 2013 with Google Apps/ G Suite account, then G Suite Sync for Microsoft Outlook (or GSSMO) is the best free utility. With this tool, it becomes possible to work with Outlook along with G Suite Gmail. In short, one can easily perform Outlook to G Suite sync.

Apart from this, if the user wants to use G Suite Gmail only and need to left the Outlook, but requires its data in G Suite, then go with Outlook to G Suite Migration Software. It is a perfect software solution that let users import PST into Gmail free account or G Suite in a matter of minutes.

Topics to be Covered

So, let’s get started!

Overview of G Suite Sync for Microsoft Outlook

GSSMO or G Suite Sync for Microsoft Outlook (formerly known as Google Apps Sync for Microsoft Outlook) is a desktop-based free utility and can be downloaded from its official site. This software solution let you synchronize the data items of G Suite such as Mails, Calendars, Contacts with MS Outlook. Besides this, it allows you to export data from MS Outlook 2019 / 2016 / 2013 / 2010 / 2007 / 2003 to Google Apps account.

With the help of G Suite Sync, all the email messages, contacts info, calendar, events, tasks, Outlook Notes are saved in the G Suite as well as in Outlook account. Hence, all the important data present in both the email clients that make it possible to work with both accounts simultaneously.

How to Install G Suite Sync for Microsoft Outlook on PC

As this utility is free, you can easily setup in the offline environment. All you need to full fill the pre-requisites required to configure GSSMO in order to perform Outlook to G Suite Sync.

Windows Operating System:-

• Windows 10 (32 & 64 bit)
• Windows 8 /8.1 (32 & 64 bit)
• Windows 7 (32 & 64 bit)
• Windows Vista SP1 (32 & 64 bit)

Microsoft Outlook Application:-

• Microsoft Outlook 2019 (32 & 64 bit)
• Microsoft Outlook 2016 (32 & 64 bit)
• Microsoft Outlook 2013 (32 & 64 bit)
• Microsoft Outlook 2010 (32 & 64 bit)
• Microsoft Outlook 2007 SP2
• Microsoft Outlook 2007 SP1 with hotfix
• Microsoft Outlook 2003 SP3

G Suite Plan:-

• GSuite
• GSuite for Education
• GSuite for Government

Note:- There is no – G Suite Sync for Microsoft Outlook Mac Download. This utility is available for Windows only.

G Suite Not Syncing For Microsoft Outlook Mac

Once you have fulfilled the pre-requisites, execute the below instruction to download GSSMO.

Step 1: Initially, you need to click on the download link :- ‘https://tools.google.com/dlpage/gappssync’ to redirect to its official page.

Step 2: From the following page, click on Download G Suite Sync to save its installer.

Step 3: Once the GSSMO exe gets downloaded, click on it as shown in the screenshot.

Step 4: On the next screen, click on Yes to continue the software setup process.

Step 5: A real-time download bar appears on the screen that shows how much time is remaining to download the GSSMO application.

Step 6: Acknowledgement message – Installation Complete pops-up once the download procedure gets over.

Once the application gets installed in the system, let us understand how to use it.

How to Enable G Suite Sync for Microsoft Outlook?

You cannot directly use the GSSMO and synchronize the data. To use the tool, you need to perform some steps and afterward it becomes easier for you to use the utility.

Plan Before Outlook to G Suite Sync

Before using the GSSMO utility, you need to login to Google Admin console and needs to execute the following instructions as described below:

Step 1:- The Calendar, Drive and Docs, and Gmail must have the Service Status is ON for everyone. For this, sign-in to Google admin console and go to Apps >> G Suite.

Step 2:- It is mandatory to check the box of Enable G Suite Sync for Microsoft Outlook.

Step 3:- Under Sharing settings, select the radio button corresponding to Enable contact sharing option and click on Save.

Step 4:- Go to Apps >> G Suite >> Settings for Drive and Docs >> Features and Applications. Under the Drive & Docs settings section, Enable the option Allow users to access Google drive with the Drive SDK API.

G Suite Not Syncing For Microsoft Outlook Macbook

Guide to Use GSSMO/ G Suite Sync for Microsoft Outlook on Windows

Step 1: Open the utility and enter the Google Apps account detail. Then, click on Continue.

Step 2:- It will redirect to the browser where you need to click on Next.

Step 3:- Afterward, enter the password and click on Next to proceed the job.

Step 4:- In the subsequent screen, click on Allow button.

Step 5:- Under the Create a G Suite Profile in Microsoft Outlook window, do not check the Import data from an existing profile option and click on Create Profile.

Step 6: On the setup confirmation page, go with the Microsoft Outlook.

Step 7: Afterward, all of your contacts, calendars, emails gets synchronized with Outlook account. At last, click on Close.

Bottom Line

G Suite Sync for Microsoft Outlook is the best utility that provides a great way to work with Outlook along with Google Apps Gmail account. Therefore, in this article, we have discussed everything about GSSMO utility and how to download and use it. In case, if you only want to import Outlook data into Gmail, go with SysTools Outlook to G Suite Migration software. So, use the utility and enjoy working.

Frequently Asked Questions

To do this, convert the data of Exchange account into PST format and import its data via. this utility.

No, the G Suite Sync for Microsoft Outlook is not meant for macOS. Actually, Outlook for Mac has no support for Messaging Application Programming Interface which is mandatory for the working of GSSMO.

Yes, Many features cannot be used by G Suite Sync such as it is unable to use Public folders or Rich Text Format (RTF)

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